Fire Tabita at your own peril

A lady got fired 6 months ago, from a beauty shop. Those shops where women go to get their nails done, or extended. Jobless and penniless, she waits for her outstanding wages (R1500) to be paid to her. All she got is R500. She is peeved. Her mother instructs her to sit the hell down and avoid causing trouble.

Within a week of languishing at home, one of the customers calls to find out why she is not at work. Long story, she replies. Customer demands her home address. She shows up to get her nails done. Within a month several customers of her former employer are tracing her, and rolling in to get their nails done.

Today, after 6 months of serious searching, a 50-something old woman (she was my senior at some point) who's been searching for the lady is animated. She shows me her nails,
'I just came from Bophelong (4 kilos from Vaal mall, where we are) to get my nails done,' she says after locking her mercedez benz.
'Wa tseba Fusi, I have been tracing ngwana oo for 6 months,' she says.
(By that time my lower jaw is hanging; I'm amased, and thoroughly pleased by the story...)

'I couldn't do my nails anywhere else; she is very good with my nails,' says my former senior. And guess what ngwana ka, I am not the only one who went to her house. Tabita says I am her 27th customer to come for service at her house.'

A very happy customer who has me spell-bound by Tabita’s tale goes on to tell me that the lady claims to be earning more money than she was earning while working for an employer in town.
‘She is now running the specials and I said to her I am going to send my nephew to her next week before her wedding day,’ she said before we could move to another casual topic.

Just look at what great customer experience can do. And judge for yourself how “word-of-mouth” is spreading this Tabita virus. Now who is benefitting from the firing of Tabita?